Cancellation & Refund Policy

This policy explains how appointment cancellations, deposits, and refunds work with Cowboys Air Conditioning & Heating.

1. Appointment Cancellations & Rescheduling

We ask for at least [24 hours'] notice to cancel or reschedule a service appointment. This lets us offer the slot to another customer. Cancellations with less notice, or missed appointments where we cannot access the property, may incur a [$___] trip/missed-visit fee.

2. Diagnostic & Trip Fees

A diagnostic or service-call fee may apply to evaluate your system and is disclosed before the visit. This fee covers the technician's time and travel and is [applied toward an approved repair / non-refundable] as stated at booking. Maintenance plan members may have this fee waived.

3. Deposits on Installations

For equipment installations and larger projects, we may require a deposit to schedule the work and order materials. Unless stated otherwise:

• Deposits are applied to the final invoice.
• If you cancel before equipment is ordered or work begins, your deposit is refundable less any non-recoverable costs (for example, restocking fees or custom orders).
• Once equipment is ordered or installation has begun, deposits may be non-refundable to the extent of costs incurred.

4. Completed Work

Charges for completed service and installed equipment are generally non-refundable. If you are not satisfied, contact us promptly and we will work to make it right under our Workmanship & Warranty Policy.

5. Maintenance Plans

Cancellation and refund terms for maintenance plans are described in the Maintenance Plan / Membership Agreement.

6. Refund Processing

Approved refunds are issued to the original payment method within [___ business days]. Financed purchases are credited according to the lender's process.

7. Three-Day Right to Cancel

[Where applicable under Texas/federal home-solicitation rules, a consumer may have the right to cancel certain contracts within three business days. Confirm exact language and notice requirements with counsel.]

8. Contact

To cancel, reschedule, or request a refund: [phone / email].