Privacy Policy

This Privacy Policy explains how [PLATFORM LEGAL ENTITY] ("we," "us") collects, uses, and shares information in connection with the [PLATFORM NAME] field-service management Service. It applies to platform account holders and the visitors of our websites. If you are a customer of a contractor that uses our Service, the contractor controls your information and their own privacy notice governs.

1. Information We Collect

Information you provide

• Account and contact details (name, business name, email, phone, role).
• Billing information processed through our payment provider (we do not store full card numbers).
• Customer Data you enter — your customers' names, addresses, equipment, jobs, estimates, invoices, photos, and notes.
• Support communications and feedback.

Information collected automatically

• Usage and device data (pages viewed, actions taken, IP address, browser, timestamps).
• Approximate or precise location where you enable it (for dispatch and routing features).
• Cookies and similar technologies — see our Cookie Notice.

2. How We Use Information

• To provide, maintain, secure, and improve the Service.
• To process billing and prevent fraud.
• To provide support and respond to requests.
• To send service, security, and administrative messages.
• To comply with legal obligations and enforce our terms.

We do not sell personal information, and we do not use your Customer Data to advertise to your customers.

3. How We Share Information

• Service providers / subprocessors who host, process, or support the Service under contract (for example, cloud hosting, mapping, messaging, and payment processors).
• Integrations you enable, which receive only the data needed to function.
• Legal and safety — to comply with law, respond to lawful requests, or protect rights and safety.
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this Policy.

4. Data Retention

We retain information for as long as your account is active and as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. After termination, Customer Data is available for export for [30] days and then deleted in the ordinary course unless retention is required by law.

5. Security

We use administrative, technical, and physical safeguards designed to protect information, including encryption in transit and access controls. No system is perfectly secure; see our Security & Data Processing page for details.

6. Your Rights & Choices

Depending on your location, you may have rights to access, correct, delete, or port your personal information, or to object to or restrict certain processing. Residents of California (CCPA/CPRA) and other jurisdictions have specific rights, including the right not to receive discriminatory treatment for exercising them. To exercise rights, contact us at [privacy@yourcompany.com]. Where we act as a processor of Customer Data, we will direct your request to the relevant contractor.

7. Children

The Service is not directed to children under 16, and we do not knowingly collect their personal information.

8. International Users

We operate in the United States. If you access the Service from outside the U.S., you consent to processing in the U.S., which may have different data-protection laws than your jurisdiction.

9. Changes

We may update this Policy and will post the updated version with a new "last updated" date. Material changes will be communicated through the Service or by email.

10. Contact

[privacy@yourcompany.com] · [mailing address].