Maintenance Plan / Membership Agreement

These terms govern Cowboys Air Conditioning & Heating maintenance plans (for example, Comfort Shield Basic, Pro, and Premium). By enrolling and signing, you agree to these terms.

1. What's Included

Your plan includes the number of precision tune-up visits per year, repair discounts, and other benefits shown on your plan and enrollment confirmation. Typical benefits include scheduled seasonal tune-ups, a percentage discount on repairs, waived diagnostic fees, and priority scheduling. Exact benefits are those listed on your signed agreement.

2. Scheduling Visits

We will schedule your included tune-ups during the plan term (for example, spring and fall). You are responsible for providing access; visits not used during the term do not roll over and are not refundable unless required by law. We will make reasonable efforts to remind you and schedule visits.

3. Billing & Auto-Renewal

Plans are billed on a recurring basis (for example, monthly, quarterly, or annually) to your payment method on file. Your plan automatically renews for successive terms unless cancelled. We may adjust pricing on renewal with prior notice. By enrolling, you authorize recurring charges until you cancel.

4. Cancellation

You may cancel at any time by contacting us at [phone / email]. Cancellation stops future billing; [describe whether the current paid term continues until its end and whether partial refunds are provided]. If you received discounted or free service in reliance on the plan, we may [adjust / recover the discount] upon early cancellation, as stated at enrollment.

5. Discounts & Benefits

Member discounts apply only while the plan is active and in good standing, and cannot be combined with other offers unless stated. Repair discounts apply to qualifying repairs and exclude [diagnostic-only visits / third-party / financed equipment, as applicable].

6. Equipment Covered

Your plan covers the HVAC equipment identified at enrollment at your service address. Additional systems may require additional plan coverage.

7. Transfer

Plans are [non-transferable / transferable with notice]. If you move, contact us about transferring or starting a new plan at your new address.

8. Non-Payment

If a recurring payment fails, we will attempt to update billing. Plans with unpaid balances may be suspended or cancelled, and member benefits paused until the account is current.

9. Electronic Agreement

You may enroll and sign electronically; see the platform Electronic Signature Consent. Your e-signature authorizes enrollment and recurring billing as described.

10. Contact

Cowboys Air Conditioning & Heating · San Antonio, TX · [phone / email].