Customer Privacy Notice

This notice explains how Cowboys Air Conditioning & Heating ("we," "us") collects and uses personal information about our customers in San Antonio, Texas and surrounding areas.

1. Information We Collect

• Contact and account details (name, service address, billing address, phone, email).
• Service information (equipment, system history, jobs, estimates, invoices, photos of the work).
• Payment information processed through our payment provider (we do not store full card numbers).
• Communications with us (calls, texts, emails) and appointment details.
• Location of the service address and, with your permission, information needed for routing and dispatch.

2. How We Use It

• To schedule, perform, and warranty HVAC service and installations.
• To prepare estimates, invoices, and maintenance agreements.
• To process payments and financing applications you request.
• To contact you about appointments, service reminders, and your account.
• To comply with legal, permitting, and safety obligations.

3. Marketing & Communications

With your consent where required, we may send service reminders, maintenance offers, and promotions by phone, text, or email. You can opt out of marketing at any time (for example, reply STOP to texts or use the unsubscribe link); we will still send transactional messages about your appointments and account. Message and data rates may apply.

4. How We Share It

• Service providers that help us operate (for example, our field-service software, payment processor, mapping, and communications tools) under confidentiality obligations.
• Lenders you apply to for financing, with your authorization.
• Manufacturers / distributors as needed for warranty registration and claims.
• Legal — when required by law or to protect rights and safety.

We do not sell your personal information.

5. Retention

We keep records as long as needed to provide service, honor warranties, and meet legal and tax requirements, then dispose of them securely.

6. Security

We use reasonable safeguards to protect your information. No method of storage or transmission is completely secure.

7. Your Choices

You may request access to or correction of your information, or ask questions about this notice, by contacting us at [phone / email]. Texas and other residents may have additional rights under applicable law.

8. Children

Our services are directed to homeowners and businesses, not to children, and we do not knowingly collect information from children.

9. Contact

Cowboys Air Conditioning & Heating · San Antonio, TX · [phone] · [email].