Terms of Service

These Terms of Service ("Terms") govern your access to and use of the [PLATFORM NAME] field-service management software, websites, and related services (collectively, the "Service") operated by [PLATFORM LEGAL ENTITY, e.g. HVACFieldOps LLC] ("we," "us," or "Company"). By creating an account, accessing, or using the Service, you ("Customer" or "you") agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Eligibility & Accounts

You must be at least 18 years old and able to form a binding contract to use the Service. You are responsible for all activity that occurs under your account, for maintaining the confidentiality of your login credentials, and for ensuring that everyone you authorize (technicians, dispatchers, office staff) complies with these Terms. Notify us immediately of any unauthorized use.

2. Subscription, Fees & Billing

Access to the Service is provided on a subscription basis. Fees, billing frequency, and included usage are set out in your order or plan selection. Unless stated otherwise: fees are billed in advance and are non-refundable except as required by law; subscriptions renew automatically for successive terms unless cancelled before the renewal date; and we may change pricing on renewal with prior notice. Past-due amounts may result in suspension of access.

3. Customer Data & Ownership

As between you and us, you own all data, records, customer information, photos, and content you submit to the Service ("Customer Data"). You grant us a limited license to host, process, and transmit Customer Data solely to provide and support the Service. You are responsible for the accuracy and legality of Customer Data and for obtaining any consents required to collect and process information about your own customers and employees.

4. Acceptable Use

Your use of the Service is also governed by our Acceptable Use Policy, which is incorporated by reference. You may not use the Service to violate any law, infringe any right, or interfere with the operation or security of the Service.

5. Third-Party Services

The Service may integrate with third-party tools (for example, mapping, payments, messaging, accounting, or scheduling providers). Your use of those tools is subject to their own terms, and we are not responsible for third-party services. Integration availability may change.

6. Intellectual Property

The Service, including its software, design, and trademarks, is and remains our exclusive property and that of our licensors. We grant you a non-exclusive, non-transferable, revocable license to use the Service during your subscription. You may not copy, modify, reverse engineer, resell, or create derivative works of the Service.

7. Warranties & Disclaimers

We provide the Service with reasonable care and skill. EXCEPT AS EXPRESSLY STATED, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Service will be uninterrupted, error-free, or that it will meet every requirement.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR DATA. OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE [TWELVE (12)] MONTHS PRECEDING THE CLAIM.

9. Indemnification

You agree to indemnify and hold us harmless from claims, damages, and expenses arising out of your Customer Data, your use of the Service, or your violation of these Terms or applicable law.

10. Suspension & Termination

You may cancel at any time as described in your plan. We may suspend or terminate access for non-payment, breach of these Terms, or to protect the Service or other users. Upon termination, your right to use the Service ends. We will make Customer Data available for export for [30] days after termination, after which we may delete it in the ordinary course.

11. Changes to the Terms

We may update these Terms from time to time. Material changes will be communicated through the Service or by email, and continued use after the effective date constitutes acceptance.

12. Governing Law & Disputes

These Terms are governed by the laws of the State of [Texas], without regard to conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the state and federal courts located in [Bexar County, Texas], except that either party may seek injunctive relief in any court of competent jurisdiction. [Optional: arbitration / class-action waiver clause — confirm with counsel.]

13. Contact

Questions about these Terms: [legal@yourcompany.com] · [mailing address].